We develop your employees’ skillsets
  • We support HR TEAMS
    By giving them proven HR management tools
  • Increased SALES
    By building long-lasting business relationships
  • MANAGEMENT Development
    Leadership skills at a new level
  • We help NGOs
    To become true Leaders of Change
    To achieve Your Full Potential
  • We assist TEACHERS
    To face challenges of their daily work
The project is co-financed by European Union as part of European Social Fund's Project: "Radom's Business III"


ul. Idalińska 52 C
26 – 600 Radom

Email: info@skillsfactory.pl
Tel: 722 039 721

Dane przekazywane nam w związku z kontaktem będą wykorzystane wyłącznie w celu obsługi zapytania. Szczegóły znajdują się w polityce prywatności


© 2013 Skills Factory
brain made by 813.pl

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About Us

SKILLS FACTORY is a training company established in 2013 by a group of business trainers and coaches with a vast professional work experience  gained both in Poland and abroad.

We have both cooperated on and conducted hundreds of training projects for various clients, including: outsourcing companies (BPO/SSC), media groups, as well as public institutions: public offices, schools of higher education, public schools and non-government organisations. We have also have  experience in consulting small and medium enterprises.



Our mission is the personal leadership of each employee. We support managers in the process of becoming leaders. We help employees to grow into efficient teams. We promote a learning organisation culture thanks to which enterprises gain a competitive advantage to develop a sustainable business and to continuously achieve better results.

Our Values

What Makes Us Different

  • Each training is conducted by two trainers.  The presence of a couple of trainers increases the group’s dynamics. By complementing each other, they gain a better insight into the group process than just a single trainer. With two trainers in a group, the participants receive more quality feedback and learn more effectively.


  • We use modern adult teaching methods: case studies, dedicated board games, simulations of real-life business situations, blended learning, etc. The active methods help the participants learn and practice new business skills as individually required. In addition, every participant receives thorough training materials containing both academic references and a set of practical tools to be used in their daily work, right after the training ends.


  • We have a complex and a long term approach to our clients. From our experience we know that our trainings are most effective when the participants are encouraged by their managers to implement the newly acquired skills at work once the training is completed. We also assist the managers by giving them ready to use tools to support and monitor employees’ progress after the training.


  • Each participant receives an individual post-training report containing the description of their involvement in the group process, the social roles they undertook throughout various exercises, own personal advantages and trainers’ recommendations for further personal development. In this way, the concept of a learning organisation is being introduced and built from bottom up.



Magda Jelonkiewicz-Bałdys

A business trainer and a coach. A graduate of the English Studies at Adam Mickiewicz University in Poznan. Magdalena continued her education at PR Academy in Dublin, School of Professional Coaching in Krakow and Elżbieta Sołtys School of Business Trainers in Krakow. She is also a member of the Polish Society of Business Trainers and a lecturer at post graduate studies “Coaching” at the Higher School of Economics in Radom. Magdalena specialises in trainings and workshops in the following areas: recruitment and selection, team building and development, sales techniques and customer service. She has 13 years’ professional experience in Poland and abroad, mainly in PR, marketing, sales, as well as strategic development of small and medium enterprises. She is also an active executive coach. In the past, she conducted trainings for the following: University of Technology in Warsaw, EU Projects, European Students Services (ta. Taxback.com), Polski Express Magazine, BFS Finance (Bertelsmann Media Group), AIG Lincoln Poland, KDS, Graphic Studio 813, Public Elementary School in Jedlanka, 24th Public Kindergarten in Radom, Mazovian Centre for Teachers’ Development, Language School “Planeta”, Polish Children and Youth Foundation as well as NGOs: “Wiosna”, “Polites”, “Karuzela”, Rural Area Citizens Development “Perspectives.” On a private note, Magdalena is interested in multiculturalism and ethnic minorities. She also cooperates with the Irish Times newspaper as a journalist and interpreter. She loves dogs of all shapes and sizes.

Przemysław Kozak

A psychologist, a trainer of business, NGO and public administration institutions. A graduate of post-graduate studies in Human Resources Development at Warsaw University and Elżbieta Sołtys School of Business Trainers. A licensed trainer of “Parachute” program for people searching for a job or changing careers. A member of the Polish Society of Business Trainers and the Expert Team on Small and Medium Enterprises Development at President of Warsaw’s Office. He also trained future trainers during the “Successful Trainer” Program organised by the Polish Agency for Enterprise Development. Przemysław specialises in building self-learning organisations, human resources management, management’s and self-development. Przemysław’s client pool encompasses: Bank PKO SA, Media Markt, Saturn, TEST HR Recruitment Agency, The Polish Financial Supervision Authority, Patients’Rights Representative Office, Cracow Labour Office, Mazovian Social Politics Centre, Ministry of Foreign Affairs, Wroclaw University of Economics, Polish-American Freedom Foundation’s School of Leaders, PKPP Lewiatan, NGO “Wiosna” and The Foundation for Social and Economic Initiatives. In his free time he enjoys hiking and skiing.

Anna Komasa

A professional head-hunter, a trainer and a lecturer. Anna graduated from Adam Mickiewicz University in Poznan, the English Studies, and from the Chartered Institute of Personnel Development in London where she studied Employee Resourcing, Learning and Development, Employee Reward and Employee Relations. Anna specialises in human resources management – starting from recruitment, selection and skills assessment through talent development and employees effectiveness reviews to building competence models and career paths. Anna has over a dozen years’ experience in human resources consulting. She has conducted numerous projects on executive search, recruitment and selection, Assessment and Development Centres as well as outplacement projects. She has worked for many international concerns and local firms from the following sectors: steal industry, packing industry, FMCG, chemical industry, building and construction, electric, etc.

Michał Wolak

A trainer, a coach, and a quality management consultant. A graduate of Human Resources in Krakow University of Economics, INTRA School of Trainers in Warsaw and post-graduate studies in coaching at Tischner European University. A lecturer at the School of Professional Coaching in Krakow and the Head of Malopolska Region’s Coaching Chamber. For over 3 years Michał had worked as a team leader of an accountants’ team. Later, he progressed to a position of an internal trainer, where he gained the expertise on lean management and Kaisen techniques for increasing both productivity and the quality of production processes in various companies. Michał has had over 3000 training hours. He also runs personal and life coaching, management, team and project coaching. Additionally, Michał specialises in interpersonal communication, Non-Violent Communication, management and leadership skills. Michał has conducted trainings for the following: TVP SA, Redwoods, Poznan Labour Office, DGA SA, Medical University in Warsaw, Stolbud Włoszczowa, Kopex, Zielona Energia, KZN Bieżanów, Verbis, Kominus, Dubiel Vitrum, Arlekin, Neo-Net, Ban-food, Rothlehner, Capgemini, Angos, Valor, Inbit, Biomed, Instytut Doskonalenia Produkcji, KGHM, Dr. Oetker.  As a trainer, he is mostly interested in effective communication skills and personally, he is a big fan of a Non-Violent Communication approach. He is also drawn to the phenomenon of stress and stress prevention techniques.

Magdalena Falkowska

A business trainer and a coach. A graduate of the Political Sciences at the University of Wrocław and Elżbieta Sołtys School of Business Trainers in Krakow. A member of Polish Society of Business Trainers. Magdalena specialises in training in the following areas: auto-presentation, image building and leadership skills, communication techniques, team building, change management and occupational burnout prevention. Magdalena had worked in TVP Wroclaw as a news reader, reporter and a publisher for 25 years before she decided to change her occupation and to focus entirely on training. The art of live presentation was the essence of her professional life for many years, and that she uses today during trainings. While working for TVP Wroclaw, she also liaised with nationwide TVP channels as a Coordinator of Information Agency. Magdalena also has a 6 years’ experience in coordination of EU Projects from the Operational Program “Human Resources Development” in the years 2007-2013, including a number of trainings for the hospitality sector in Silesia Region. At the moment Magdalena is participating in a Coach training and will become a certified ICF Coach end 2014. Magdalena has three cats. She is interested in genealogy and loves antiques, especially old china.

Sławomir Muzioł

A trainer, a training projects coordinator, an animator of both local and international projects and a teacher. A graduate of the University of Szczecin, the English Studies and Political Science, as well as Elżbieta Sołtys School of Trainers and HR Consultants. A cofounder and a secretary of NGO “Polites” in Szczecin. Sławomir cooperates with numerous international institutions, including: Citizens of Europe e.V. in Berlin or Associazione Alouanur in Turin. A member of Nokia and Polish Foundation of Children and Youth training team “Make a Connection.” He designs and conducts training projects both in Poland and abroad mostly on the following topics : creativity, leadership, building effective team cooperation and educational projects management. As a teacher, Sławomir keenly introduces innovation and non-formal education methods to Polish public schools. During his trainings, Sławomir uses outdoor activities and active learning methodswhich inspire learning through experience process. He is interested in Scandinavian mythology, movie trailers from 80’s and 90’s, the Civil War and classic Japanese motorcycles.

Our Offer

Our offer is dedicated to organisations wishing to build their competitive advantage by investing in their biggest potential – staff’s development.


How We Train

To our institutional clients we offer consultations, trainings and workshops, as well as individual coaching sessions. Our goal is to support both employees and management with their development by providing knowledge, giving opportunities to practice skills and to expand on their range of professional competencies.


Training needs analysis

The starting point of our cooperation with  a client is a training needs analysis. Its aim is the following:

  • To view a given organisation as a system of co-working elements and to find areas which need improvement
  • To separate those organisation parts which can be improved by means of training from those which need organisational changes at a higher level
  • To learn about the target group: their duties, goals, motivation, behaviour patterns and their competencies levels
  • To discover the root causes of the problems and establish how much time is needed for the employees to acquire new skillsets thanks to which  a given change will be possible to implement
  • To create a benchmark to measure the effectiveness of proposed solutions

Tools we use to for the  training needs analysis:

  • Diagnostic research within the company: employees interviews and surveys, interviews with supervisors and managers, interviews with HR team, competencies tests, internal systems audit, etc.
  • Company’s environmental setting: market trends, competition activities, mystery shopping, etc.

The research results  research are presented to our clients in the form of a report. The document  includes our recommendations on how diagnosed business areas can be improved and further developed.

Presentation and review of a proposed training program

Based on our training needs analysis, we draft a proposal of a training program the aim of which is to equip the employees with skillsets required to carry out changes the company needs.

The training proposal consists of a list of areas that need improvement, training goals, knowledge that needs to be refreshed, reading list, as well as proposed forms of education.

On our clients’ wish we can also see to the organisational and logistics-related aspects of the training.


All of our trainings are conducted in the form of workshops according to the Kolb’s adult learning cycle. 

We believe that the behaviour of employees during the training exercises reflect their real attitude that can also be observed at work on a daily basis. 

Based on various activities the participants engage in, the trainers can observe the psychological processes taking place in a group, which later serves as a starting point to analyse and draw conclusions on how to improve  team collaboration.

Working methods:

We use a range of learning through experience methods, including:

  • Simulations, role-play, aquariumthese are excellent methods to increase one’s knowledge on a given subject, acquire and develop new skills required to flourish in a business environment
  • Case studies, reports, articles serve as a starting point to group discussions, exchange of ideas and learning process
  • Moderation, meta plan, action learning, brain storming apart from their main function of being a method for creative problem solution,they give the trainers an opportunity to observe a team at work and later, to draw conclusions on how to work effectively in a team.
  • Individual work, diagnostic tests, selfassessmentthese are ‘the safest’ learning methods from participants’ point of view. They expand their training participants’ awareness on both their advantages at hand and weak points.
  • Games, including board gamestime pressure and the necessity to compete among the players create opportunities to observe real life behaviour patterns and possible mistakes. Our ongoing feedback based on the metaphor of a game setting, is much easier to be absorbed by the participants. By playing training games, the employees can improve  their habitual actions and strengthen positive behaviour patterns.
  • Elearing –  blended learning, i.e. combination of a classroom education with e-learning is a future of employees training. Our company offers creation of e-learning products for our clients’ specific needs.


Evaluation’s aim is to assess to what extend the original training goals have been achieved and how effective the training was. Based on Donald L. Kirkpatrick Training Evaluation Model, we assess four levels: student reaction – what they thought and felt about the training; learning – the resulting increase in knowledge or capability; behaviour – extent of behaviour and capability improvement and implementation/application and results – the effects on the business or environment resulting from the trainee’s performance.

After each training, our clients receive a detailed report containing – found at the very beginning of the training process – training needs, description of a training process, summary of evaluation surveys reports, as well as our recommendation for the employees’ further development.

If our client wishes so, we can also prepare individual reports for each of the training participants, listing the description of their behaviour and attitudes throughout the training, thesocial roles they undertook, the advantages at hand, as well as areas for improvements.

Successful training depends on a mutual effort – our clients’ and ours. The trainings will be more effective if their participants ware supported and encouraged by their managers to use the knowledge acquired and to employt the new skills in their daily duties at work.

Case Studies

Goal: Introduction of a new quality management model.

Goal: to build a sales team in a newly founded branch in Poland.

Goal:To build an efficient team out of the administration department’s employees and also to create a team’s working scheme.

Goal:To develop and strengthen customer service representatives’ (CSRs) competencies for handling phone calls with dissatisfied customers.

Goal: To equip teachers with  tools and techniques that would help them to deal with insubordinate pupils and demanding parents.

The project is co-financed by European Union as part of European Social Fund's Project: "Radom's Business III"


ul. Idalińska 52 C
26 – 600 Radom

Email: info@skillsfactory.pl
Tel: 722 039 721

Dane przekazywane nam w związku z kontaktem będą wykorzystane wyłącznie w celu obsługi zapytania. Szczegóły znajdują się w polityce prywatności


© 2013 Skills Factory
brain made by 813.pl